Massage Therapy

Above & Beyond Massage Therapy Clinic


Helpful Information About Massage Therapy

An ongoing series of informational entries

Should I Come For Massage When I'm Sick?

January 2018

When we feel under the weather, it is common for us to want someone to take care of us!  Think back to when you were a kid and you got sick.  Mom was right there fussing over you and doing all she could to make you feel comfortable so that you could get well.  A lot of times that meant we got to stay home from school until we felt better and that wasn't such a bad deal if it meant we got the special blanket, treats and a chance to watch tv on the couch until we recovered!  As adults however, we tend to view illness as a minor inconvenience and we soldier on, trudging to work in order to pay the bills.  While at work, our focus may not be 100% on the job because we are wishing we could stay home to recover.  If you have a cold or flu, you may even suffer that disconnected feeling from being over medicated from trying to deal with symptoms ourselves.  Your co-workers may even start to catch what you have (or maybe they gave it to YOU!) and the cycle goes on!  If you suffer from migraine headaches, work may be the LAST place you want to be at the moment.  So the question remains,  should you come for massage when you're sick?   If you have a fever, feel nauseous, have an upset stomach, feel dizzy, are over-medicated, have a cough or have hives, then please DO NOT come for a massage. Home is the ONLY place you ought to be in order to recover from such symptoms.  If you're worried about cancelling your appointment, please DON'T WORRY.  Just give us a call and know that I will  COMPLETELY UNDERSTAND if you're ill, and guess what, I'll only send you home anyway, so just stay there and rest!  These are the times that you need your rest and home is the best place to be to get that.  Our bodies heal during rest and sleep and so I would encourage you to get as much of it as possible and THEN come for massage when it's over.  The effects of massage will be more beneficial to you once your symptoms have receded.  And you should know that when I am sick, I will text you to apologize profusely and beg your forgiveness for having to cancel our appointment.  I believe in the power of rest and I practice it.  If it's a cold I have, I stay home so that I do not spread it to my coworkers or clients, that's not cool.  And once I feel well enough to come to work, I may still wear a mask over my face so that I don't give it to YOU.  I think it's good common sense and good policy!  What do you think?  If you have any concerns please give us a call: 519-974-7777.

What If I'm Late For My Appointment?

February 2018

Ever have one of those days when nothing seems to be going the way it should?  We all have them, massage therapists included!  If you have booked an appointment for a certain time and you suddenly discover you're going to be late, don't sweat it, just give us a call and let us know what's happening.  If you are only going to be late 10 minutes, chances are I can still take your appointment and you will be able to have your treatment as planned.  Things happen and understanding is always appreciated.  If you are habitually late for your appointments, however, we may have to see if we can move your appointment to a time that suits your ability to arrive more promptly.  Please note that your scheduled treatment time may need to be shortened if it means that the next client is inconvenienced.   In addition, you will be charged for the full session even though your treatment had to be shortened.  

If you must cancel your appointment, 24 hours notice is required.  If you cancel last minute, it will be difficult to fill that time slot and you will be billed for the scheduled appointment unless we can fill that appointment time, so PLEASE ALLOW 24 HOURS NOTICE TO CANCEL.  I don't want to send you a bill.  I don't want you to be upset with me that I sent you a bill.   Please plan ahead and arrive early whenever possible. 

Will My Insurance Cover My Treatment?

March 2018

When you have extended health benefits, massage therapy is often one of the benefits your insurance provider covers when the massage is performed by a Registered Massage Therapist.  You may have to check with your employer or your benefits handbook to find the details of your coverage.  It is often just as easy to pick up the phone and call your insurance provider directly.  Be sure to ask if you are covered for the service, how much coverage do you get per year and most importantly, do you need a prescription in order to have your massage treatment covered.  If your insurance provider allows direct billing (meaning, the therapist can submit your claim for treatment on your behalf and receive payment directly from the insurance company) I will be more than happy to do so!  Each insurance provider has different policies on how massage therapy is reimbursed so it is always a good idea to call them and ask before you book your appointment.  You will always be given an official receipt after your treatment, just in case you are required to submit your claim on your own.  Here is a current list of insurance companies that I specifically deal with and direct bill to: 














*For those with Manulife, you must set up an online account with Manulife and set up a direct deposit account, even if you intend to allow the therapist to direct bill.  It is best to call Manulife for assistance BEFORE your scheduled appointment if you require any assistance with this.

If you have any questions regarding  massage therapy and insurance reimbursement, please call me directly 519-974-7777

Please note that I do not accept WSIB or Motor Vehicle Accident cases at this time, however, if you need assistance finding someone who does, I will be more than happy to help in that regard, please give me a call.  😊